About this job
Our client, in the logistics industry, seeks to employ a competent and qualified FIELD SALES EXECUTIVE
MAIN PURPOSE OF JOB: To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications.
Duties
DUTIES AND RESPONSIBILITIES:
Market Place Information
- Interacts with customers, face-to-face, to establish market information specific to them
- Observe local market trends and relates impacts upon their customers
- Collects competitor intelligence e.g. Rate Tariffs, brochures, etc…
- Shares information within the sales team to improve the ability of yourself and others to identify the most applicable service against competitor product offers
- Passes on the information gathered to the National Marketing department for further analysis
Selling
- Plans and prepares for sales visits to both existing and prospective customers e.g. contact person, address, trading history, etc…
- Performs visits to appropriate contacts within existing and prospect customers according to the standard activity KPIs and centrally-agreed sales processes
- Consistently presents the full range of products, services and technologies to every customer
- Wins new customers through the closing of business on simplified tariffs
- Develops existing customers via up-selling and /or cross-selling
Customer Relationship Management
- Forms professional and appropriate relationships within customer organisations through face-to-face contact in order to meet customer needs
- Provides a channel of communication between our company and its customer, facilitating resolutions of complaints and queries (i.e. service failures, invoice queries)
- Specifically performs follow-up visits with existing Medium and Large customers
- Ensures customers are kept up to date with relevant information and reports
- Establishes appropriate relationships and communicates with relevant functional areas
Sales Administration
- Acts upon information provided by the Commercial department relating to e.g. Up / Down Traders, Customers not trading to profile, etc… in consultation with Indoor Sales
- Accurately completes sales reports within agreed time frames
- Completes and updates customer information and documentation as required by the business
- Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held
- Reviews sales performance and prepare presentations as necessary for sales meetings and weekly debriefs
- Provides input as required into the quarterly sales reviews
Corporate Responsibility and Health & Safety
- Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within company management systems
Customer Experience
- Perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience.
Personal Qualities:
- Assertiveness
- Verbal Communication
- Listening
- Persuasion
- Perseverance
- Market Orientation
- Planning & Organising
- Business to business selling skills
Qualifications and Experience:
- Grade 12 Certificate
- Diploma in Business Administration or Sales Marketing
- Computer literacy with good command of written and spoken English
- 2 of years of face-to-face sales experience
- Proven track record in achieving sales targets
- Organisational awareness (structure, products and services)
- Express distribution industry experience
- Member of Zambia Institute of Marketing or Chartered Institute of Marketing – (Required)
Applicants must address the application letter and updated curriculum vitae together with copies of relevant academic and professional qualifications as ONE document to:
The Managing Partner
Laura & Partners Consulting Limited
CV 16 D.C. Wallace Road,
COMESA Exhibition Village, Show Grounds,
Lusaka
Applications must be emailed with the subject “Field Sales Executive” to jobs@lauraandpartners.com (copy paul@lauraandpartners.com) on or before Friday 25 February 2022. Only electronic applications will be accepted. Should you not hear from us 7 days after the close of submission, consider the application unsuccessful.